Description:

– Active administrative support of the Sales and Service divisions. To
execute shared and agreed objectives and strategies within
Hamilton Medical India Pvt. Ltd that underpin the achievement of
overall company goals. Take an active role to ensure business
process is adhered to, with regard to the Quality Management
Systems set out by the company.

Responsibilities/Skills

– Sales Administration with Finance Duties

– Respond to and record customer requests for sales and service,
liaising with relevant personnel
– lnbound call tracking and monitoring to ensure compliance
– Order Process Management on D365 end2end – from receipt of
order through to invoice submission. Deal with return order
queries and credit notes.
– Maintain and update the D365 and CRM system as defined in QMS,
including customer database, instrument and service history
records.
– lnvoice and administer sales in a timely manner to drive cash flow
and turnover.
– Provide customer quotes for consumables via phone/email
– Handle Import and export processes.
– Placing Import orders to Hamilton Switzerland and follow-up.
– Follow up import clearance process, coordination with CHA.

Service Administration (During Holiday Cover)

Manage demo stock, liasing with relevant internal and external
stakeholders
Track contract renewals on service calendar

– Stock Administration

– Monitor stock levels for consumables at 3rd party warehouse using
the online systems
– Liaise with National Manager Administration to confirm stock
replenishment orders for consumables
– Place stock orders from Switzerland HQ mainly via internal
company purchase orders on D365
– Ensure stock sheet is kept up-to-date at all times to offer real-time
view on stock levels
– Liaise with logistics team in Switzerland to request updates on
stock deliveries
– Book goods into D365 to the correct warehouse when they arrive
at our logistics partner
– Other Duties
– Provide office cover during staff absence/leave days
– Manage and maintain document and business critical archiving utilising electronic archiving
– Marketing projects – main point of contact for all marketingrelated projects including; meetings and exhibitions
– There may be additional duties depending on the requirements, so
this list is not exhaustive

Required

– Experience of administrative work within a sales and service
organisation
– Excellent Phone Manner and Customer Service Skills: we are
looking for someone who can provide excellent customer service
– Excellent IT Skills; Competent user of Microsoft Office Software
especially Microsoft Excel and quick learner of new Software as
you will be required to use our ERP – Microsoft D365
– Highly Organised: you will be required to prioritise several tasks
and meet strict deadlines within your role, so we are looking for
someone who has excellent time-management skills
– Team Player: you will be required to liaise with people at different
levels within the Business, so we require someone who is able to
work effectively as a team player
– Methodical and Ability to Follow Processes: we have optimised our
processes in the office, so it is essential for you to be able to work
methodically and follow these processes as required. It would be
helpful to have someone with new ideas to improve the processes
further.
– Excellent Verbal and Written Communication Skills: we require the
candidate to have clear and concise written and verbal
communication skills to liaise with internal and external customers
via telephone and email
– Professional and Positive Attitude: we pride ourselves to have a
team of people with this attitude so it is essential for us to recruit
a candidate who can add to this
– High Degree of Accuracy and Attention to Detail: ability to process
orders and update stock spreadsheets with a high degree of
accuracy
– Hard-working, Self-Motivated and Proactive: this is a very exciting
role for an individual who enjoys being challenged with the ability
to be agile and resilient
– Ability to follow instructions as well as work independently and
proactively: you will be comfortable to work in both scenarios on a
daily basis

– Desired

– Experienced in the use of an ERP system – Microsoft Dynamics 365
an advantage.
– Experience of bookkeeping/finance
– Experience of sales and marketing administration
– Previous experience using independent thought processes to plan
ahead, process information, maintain workflow and anticipate
future needs of the team.
– Experience in handling Pharma, Medical Device business would be
a plus
– Supply Chain back ground
– MBA or Diploma – Operation/Materials Management/ Supply chain
Management/EXIM

How to Apply

Submit your CV at n.tayade@mv-altios.com or directly from this advert
by clicking on the Apply button.

Tell us in your application, why you think that you are a right fit for the
role, and if you fit in the criteria, our Recruitment team will be in touch
to explain the role and understand your candidature in detail for the
business requirement.