Challenges
Ivoclar was seeking a reliable business partner in India who could manage its day-to-day operations and end-to-end supply chain activities in a smooth and efficient manner. A key requirement was strong expertise in handling customs procedures and ensuring full compliance with drug-related regulations, enabling uninterrupted imports, timely clearances, and adherence to India’s regulatory framework.
Solution
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Provided a dedicated 24/7 on-ground resource in India
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Ensured continuous support for day-to-day operations
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Managed end-to-end supply chain–related processes efficiently
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Brought strong local expertise in Indian operational practices
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Enabled smooth coordination across logistics, planning, and execution
Delivered Results
The dedicated resource helped ensure smooth handling of critical processes, enabling apt and timely material planning, order processing, and related supply chain support in India. The collaboration resulted in process improvements—good material planning and cost reductions translated into an efficient and effective supply chain function. We helped ensure that 90–95% of the company’s export-import process and material clearances were on-time, ensuring on-time supplies to Ivoclar Vivadent’s customers across India.
