Back-Office Support India

Germany

Headquarter

$353mn+

Turnover

International sensor expert for automation technology

Sector

Implement a scalable and flexible order processing

Challenge

Scalable Order Processing Implementation

Selling German quality products in India is rewarding and challenging at the same time. The team of Maier+Vidorno supports our goal to deliver quality – in time.

Manish Sahay

Country manager - Leuze

Challenges

Leuze Electronics needed a prompt, efficient, and on-time order processing and delivery mechanism to sell its products in India—despite the challenging conditions in Indian regulations and bureaucracy.

Services Provided

M+V Altios provided back-office support across functions to proactively manage and efficiently resolve daily matters.

We managed warehouse inventory turnaround and on-time delivery throughout India.

Our team also provided managerial support in the areas of Finance, Supply Chain, and Human Resources to drive processes and solve problems.

Delivered Value

Outsourcing to M+V Altios helped save time and money through Economies of Scale and combined India expertise and experience. Improved and streamlined delivery processes allowed Leuze’s Indian sales team the freedom to focus on sales development and marketing. Executed a comprehensive SAP integration and put in place a transparent customized business performance reporting structure (e.g., on-time status of dispatch, delivery, and inventory through mobile SAP).

Interview

Tips and Best Practices

Implement a scalable and flexible order processing system to handle varying demand efficiently.
Leverage technology, such as SAP integration, for real-time tracking of inventory, dispatch, and deliveries.
Optimize warehouse and inventory management to reduce costs and improve order fulfillment speed.
Outsource back-office functions to focus on core business activities like sales and marketing.
Ensure a transparent reporting structure for better decision-making and operational control.
Continuously evaluate and improve logistics and distribution strategies to enhance customer satisfaction.

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